Terms and Conditions mm38 — Complete Platform Usage Guide

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Player") and mm38 ("Platform", "We" or "Company") governing the use of the mm38.run website and all related services.

By visiting our website, creating an account, making a deposit, playing games, or using any mm38 platform feature, you are deemed to have read, understood, and fully agreed to these Terms and Conditions, including our Privacy Policy and Responsible Gaming Policy, which also form part of this agreement.

These terms may be updated from time to time. We will notify you of significant changes via your registered email or an in-platform notice. Continued use of the platform after such notification constitutes acceptance of the updated terms.

To use mm38 services, you must meet all of the following eligibility criteria:

• Age: You must be at least 18 years of age. Registration by underage individuals is strictly prohibited and will result in immediate account termination.
• Location: mm38's services are offered to users residing in Malaysia. You are responsible for ensuring that your use of the platform does not violate any laws applicable in your jurisdiction.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement and must not be undergoing bankruptcy proceedings.
• One Account Only: Each individual is only permitted to hold one active account. Owning more than one account is a serious violation that will result in all associated accounts being terminated and any existing balance may be forfeited.
• Non-mm38 Employees: Employees, contractors, business partners, and their immediate family members are not permitted to be active players on the platform.

During the registration process, you are required to provide true, accurate, and complete information, including your full name, date of birth, mobile number, and active email address. False or inaccurate information may result in your account being suspended or terminated.

The Identity Verification process (KYC — Know Your Customer) is mandatory before your first withdrawal is processed. Accepted documents for verification include a MyKad national identity card, a valid Malaysian passport, or any official identification document issued by the Malaysian Government.

• Unverified accounts have lower deposit and withdrawal limits.
• The KYC process is typically completed within 24 hours on business days.
• Mm38 reserves the right to request additional documents if required for compliance purposes.
• Your account information can be updated by contacting customer support with the relevant supporting documents.

You are fully responsible for all activities that occur in your account. If you suspect unauthorised access to your account, please contact our support team immediately.

Mm38 accepts a variety of deposit methods suitable for users in Malaysia. All deposits must be made in Malaysian Ringgit (MYR) and must originate from an account or payment method registered in your own name.

• Accepted Methods: DuitNow, FPX, TnG eWallet, GrabPay, Maybank2u, CIMB Clicks, Hong Leong Connect, and other supported local bank transfers.
• Minimum Deposit Limit: The minimum deposit is RM10 unless otherwise stated in a specific promotion.
• Processing Time: Deposits are typically credited to your mm38 account within 5 minutes of payment confirmation being received.
• Deposit Fee: mm38 does not charge any fees for deposits. However, your payment provider may apply their own charges.

Mm38 is not responsible for deposit delays caused by technical issues on the part of the payment provider or bank. In such situations, please retain proof of payment and contact our support team for resolution.

Withdrawals from your mm38 account are subject to the following conditions, which are set to protect all parties and ensure compliance with applicable financial regulations.

• Minimum Withdrawal Limit: The minimum withdrawal is RM50 per transaction.
• Processing Time: Regular members — up to 2 hours; VIP members — as fast as 10 minutes depending on membership tier.
• KYC Verification: Full identity verification must be completed before your first withdrawal is processed.
• Withdrawal Methods: Withdrawals may only be made to the same bank account or digital wallet used for the deposit (same payment method).
• Security Review: For withdrawals exceeding a certain amount, additional security checks may be required. This is a protective measure in your best interest.

Mm38 reserves the right to hold or suspend a withdrawal for investigation purposes if suspicious activity is detected. In such cases, we will notify you within 24 hours and provide information on the steps to be taken.

Mm38 offers a wide range of bonuses and promotions for both new and existing members. All bonus offers are subject to the specific terms stated alongside each promotion.

• Wagering Requirement: Most bonuses require you to wager the bonus amount a specified number of times (e.g. 20x) before withdrawals are permitted.
• Valid Period: Bonuses have a specific validity period. Unused bonuses or unfulfilled conditions within that period will expire automatically.
• One Active Offer at a Time: Players may generally only benefit from one promotion at a time unless otherwise stated.
• Prohibited Misuse: Any attempt to abuse the bonus system, including opening multiple accounts to claim bonuses repeatedly, is strictly prohibited.
• VIP Program: Members eligible for the mm38 VIP programme receive access to cashback, special bonuses, and other exclusive benefits. VIP programme terms are available on the VIP us.

Mm38 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice. Changes will not affect bonuses that a player is currently in the process of fulfilling the requirements for.

All games available on the mm38 platform use a Random Number Generator (RNG) system verified by independent auditing bodies. The outcome of every game is entirely random and cannot be influenced by any party.

Players agree to comply with the following rules when using the platform:

• You are only permitted to play using your own account and the funds legitimately held within it.
• The use of automation software, bots, scripts, or any tools designed to gain an unfair advantage is strictly prohibited.
• Any attempt to exploit bugs in games or on the platform must be reported to mm38. Knowingly exploiting bugs for gain is a serious violation.
• Wagers placed accidentally or as a result of a technical error may be voided and a refund issued to your account.
• Live Casino game outcomes delivered by a human dealer are final unless a verifiable technical error has occurred.

In the event of a game-related dispute, mm38 management's decision is final after all game records have been reviewed. Players may submit a formal complaint through our customer support channels.

Your account security is a shared responsibility. mm38 invests heavily in security infrastructure, but you also play a vital role in protecting your own account.

• Password: Use a strong, unique password for your mm38 account. Do not reuse the same password across other accounts. Change your password regularly.
• Confidentiality: Do not share your login credentials with anyone, including family members. mm38 will never ask for your password via email, live chat, or phone.
• Two-Factor Authentication (2FA): We encourage all players to activate this additional security feature in their account settings.
• Public Access: Avoid logging in to your mm38 account over public Wi-Fi networks or shared computers.

Your personal data is processed in accordance with mm38's Privacy Policy, which complies with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). For more information, please visit the Privacy Policy us.

Mm38 takes its responsibility in promoting healthy and responsible gaming seriously. We provide a range of tools to help players manage their gambling activity.

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Set the maximum amount you are willing to lose within a given period.
• Rest Mode: Take a temporary break from the platform for 24 hours, one week, or one month.
• Self-Exclusion: Players who require a longer break may apply for a long-term self-exclusion through our customer support.

If you or a loved one is experiencing problems with gambling, do not hesitate to seek help. More information on support resources is available on the Responsible Gaming us.

To the extent permitted by applicable law, mm38 shall not be liable for any indirect, consequential, or punitive losses arising from the use of our platform.

• Mm38 does not guarantee that the platform will operate without interruption or be free from technical errors at all times.
• In the event of a technical disruption during an active game, mm38 will endeavour to restore the game to the last verifiable state, or refund the affected wagers.
• Mm38's total liability to any player under any circumstances is limited to the amount of the balance in that player's account at the time of the claim.
• Mm38 is not liable for any losses caused by the actions or omissions of the player themselves, or third parties beyond mm38's control.

Mm38 reserves the right to suspend, restrict, or terminate any player's account without prior notice if there is reasonable cause to do so, including but not limited to:

• Violation of any terms stated in this document.
• Fraud, money laundering, or any criminal activity.
• Providing false information during registration or the KYC process.
• Attempts to exploit system bugs or use unauthorised automation software.
• Abuse of the bonus or promotion system.

If your account is terminated for legitimate reasons, any remaining balance (after deduction of bonuses and winnings related to fraud) will be returned to you via your original payment method within 14 business days. Players may also request to close their own account at any time by contacting our customer support.

Mm38 reserves the right to amend, modify, or update these Terms and Conditions at any time. Material changes will be communicated to registered players via email or an in-platform notice at least 7 days before taking effect.

Your continued use of the mm38 platform after the effective date of any amendment constitutes your acceptance of the updated terms. If you disagree with any amendment, you have the right to close your account without penalty.

These Terms and Conditions are governed by applicable law. Any dispute arising from or in connection with this Agreement shall first be resolved through negotiation between both parties. If negotiation is unsuccessful, the dispute may be referred to arbitration or appropriate legal proceedings.